As part of our Total Customer Satisfaction Policy we will accept any return from a customer who has purchased the product(s) from Cannabis Irrigation Supply with the following stipulations. Please note that special order items, specially priced orders and clearance parts may not be returned.
TO RETURN A PRODUCT:
* Please call us at 844-420-4100 for an RMA number (Return Authorization).
* Unless instructed otherwise, all returns must be sent to Cannabis Irrigation Supply and include the RMA number. Returns without an RMA number could have delayed processing.
* Please write the RMA number on the outside of the package.
* We cannot accept any returns sent freight collect or with any postage or freight due.
* We may elect to have the customer destroy or dispose of products at his/her location rather than return them. In that instance, we will expect the customer to follow and use all safety precautions and disposal methods required by product label or local, state and federal laws.
* Once we have received your product a credit will be issued to the same form pf payment originally used. If you request any newly ordered items to ship immediately, we will bill you for that order and issue a credit for returned items once we have received them.
RETURNS WITHIN 30-DAYS
We offer a No hassle 30-Day Money Back Guarantee. If for any reason you are not satisfied with your purchase from us, you may return the item(s) for a full credit on the purchase price. Shipping charges are not refundable.
RETURNS AFTER 30-DAYS
MISSING ITEM(S) IN SHIPMENT
Upon receipt of your order shipment, please inspect the shipment for correct and complete order fulfillment. If you do not contact Cannabis Irrigation Supply within 7 business days after receipt, we will assume the shipment has been correctly and completely filled.
* If you just received your order, and upon inspection you found an item(s) missing, please do the following:
* One order may arrive in multiple boxes. Please check the UPS tracking information or shipping label to make sure you received all the expected boxes.
* Check the packing slip that was included with your shipment. If an item was not in stock when we shipped your order, it would be indicated on your packing slip and invoice.
I RECEIVED THE WRONG ITEM(S)
We stand by our commitment to providing you with the highest quality service. If you received the wrong item in your order, we want to fix the problem. Please contact a Customer Service Specialists no later than 7 days after receipt at (toll free) 844-420-4100 or email us at firstname.lastname@example.org.